The helpdesk, or specialized help place, is an assistance committed to supporting and handling enormous volumes of client solicitations. With the assistance of committed helpdesk IT arrangements, it is feasible to advance the speed and productivity of cycles in light of their various functionalities.
Find a choice of 5 free helpdesk devices made by Capterra. As indicated by Future Market Bits of Knowledge, the worldwide assist work area programming with promoting is supposed to be worth around $26.8 billion by 2032, with a typical yearly development pace of 9.4% in the range of 2022 and 2032.
These figures additionally show that sufficient client assistance is fundamental for all organizations in the computerized age, and this is where helpdesk programming sticks out. Helpdesk programming permits client care and IT support groups to respond to client questions utilizing a tagging framework. This instrument assists specialists with following, grouping, and resolving tickets, including issue subtleties, goal status, and a log of moves initiated.
Some products even incorporate a chatbot to mechanize errands, like responding to, much of the time, getting clarification on pressing issues, making tickets, and entering client contact subtleties. Buying helpdesk programming can address speculation for small and medium-sized organizations (SMEs). Notwithstanding, free arrangements permit you to investigate the highlights offered and recognize what might be fundamental for your association.
In this article, we will present to you, in sequential request, five of the best-evaluated free helpdesk programs on Capterra India. To order this rundown, we included programming that offers the primary elements of helpdesk programming (information base administration, ticket the executives), with a base in general rating of 4.6 stars out of 5 and a free variant.
EngageBay CRM, A Free Helpdesk Tool For Managing Customer Interactions
- Overall rating: 4.7/5
- Ease of use: 4.5/5
- Customer service: 4.9/5
- Features: 4.6/5
- Value for money: 4.8/5
EngageBay CRM is a free helpdesk ticketing tool that allows businesses to manage and track customer interactions. Its dashboard collects customer support requests from different sources (email, instant messaging) and consolidates them into a single, centralized dashboard. Its service level agreement (SLA) feature alerts agents when a support ticket’s resolution time passes its due date.
It provides agents a shared inbox to help them track and respond to customer questions or tickets. It also allows them to create multiple categories of tickets depending on the nature of the reported issue and assign them to the corresponding team (for example, sales or marketing).
What Are The Main Features Of The Accessible Version Of EngageBay CRM?
Service Bay, EngageBay CRM’s free helpdesk module, includes features such as sample answers to commonly asked questions, intelligent ticket queuing and routing, response macros, personalized ticket views, tickets, or even reports allowing you to obtain information on resolved, unassigned, or pending tickets, for a maximum of 15 users.
What Are The Main Features Of The Paid Version Of EngageBay CRM?
Upgrading to the All in one Basic paid subscription includes up to 500 contacts, email templates, SMS marketing tools, or even integrating other tools.
Freshdesk, Helpdesk Software For Centralizing Tickets
- Overall rating: 4.5/5
- Ease of use: 4.5/5
- Customer service: 4.5/5
- Features: 4.⅗
- Value for money: 4.4/5
Freshdesk is a help desk software with ticketing, CRM, call center, and automation features. Its unified dashboard centralizes customer tickets received via email, phone, instant messaging, WhatsApp, and social media to give agents an overview of all requests. Its automation allows you to write standard answer templates for the most frequently asked questions and define predefined conditions to sort tickets by priority based on urgency, customer type, etc. It also allows managers to add multiple agents as “viewers” of a ticket so that they receive email updates.
What Are The Main Features Of The Freshdesk Free Version?
The free version of Freshdesk supports up to 10 agents and provides an integrated email and social ticketing system, automated ticket routing, customer knowledge base, ticket analytics, and email support. -mail 24/7.
What Are The Main Features Of The Paid Version Of Freshdesk?
The paid Growth version of Freshdesk includes ticket collision, resolution time tracking, customer satisfaction surveys (CSAT), personalized ticket views, and advanced reporting and analytics.
JIRA Service Management, A Solution For Monitoring And Prioritizing Incidents
- Overall rating: 4.5/5
- Ease of use: 4.2/5
- Customer service: 4.3/5
- Features: 4.4/5
- Value for money: 4.3/5
JIRA Service Management is IT service management (ITSM) software that includes request, incident, problem, change, and configuration management capabilities. It consolidates user requests via email, instant messaging, and other channels onto a centralized dashboard. Its SLA functionality helps prioritize tickets, track resolution times, and set up automated escalation rules to alert appropriate team members to meet conditions.
Service level agreements. Its built-in CRM capability lets customers receive email notifications about their ticket activity. Additionally, this software allows support teams to perform batch actions and use machine learning to group similar tickets and categorize them as service requests, incidents, problems, etc.
What Are The Main Features Of The Accessible Version Of Jira Service Management?
The free version of Jira Service Management supports three agents, unlimited clients, 2 GB of file storage, and 100 daily email notifications. It offers workflow automation rules, a self-service customer portal, SLA management, incident creation, and significant incident escalation.
What Are The Main Features Of The Paid Version Of Jira Service Management?
The Standard paid version of Jira Service management includes support for 10,000 agents, a storage capacity of 250 GB of storage per file, as well as unlimited email notifications.
LiveAgent, A Tool For Managing Multichannel Customer Communication
- Overall rating: 4.7/5
- Ease of use: 4.6/5
- Customer service: 4.7/5
- Features: 4.6/5
- Value for money: 4.7/5
LiveAgent is a helpdesk solution that provides ticketing, instant messaging, call center, and reporting capabilities to help businesses improve customer service across all channels. Its collision detection feature prevents multiple agents from working on the same ticket, and its automated dispatch feature creates optimized employee workflows.
This software allows support teams to write standard answers to commonly asked questions and prioritize tickets based on service level agreements to meet agreed deadlines. Agents can attach images, music, videos, and documents to tickets. They also receive automatic email alerts regarding new tickets received, activity, or even incident reports.
What Are The Main Features Of The LiveAgent Free Version?
The free version of LiveAgent offers a knowledge base, two inbound email accounts for receiving tickets, two outbound accounts for responding to tickets, a seven-day history, and 50 custom ticket filters per agent. Its main features are ticket merging, custom fields, batch actions, ticket prioritization, agent notes, and customer relationship management system integration.
What Are The Main Features Of The Paid Version Of LiveAgent?
The Small Business version of LiveAgent includes up to 3 email accounts, the inclusion of ten departments, up to 300 ticket filters per agent, or even up to 20 response templates.
Tidio, A Solution For Automating Query Responses
- Overall rating: 4.8/5
- Ease of use: 4.6/5
- Customer service: 4.7/5
- Features: 4.6/5
- Value for money: 4.5/5
Tidio is a free helpdesk tool for customer-facing businesses, such as e-commerce. It provides support teams with a centralized platform to handle customer requests from different channels, including email, instant messaging, and social media. This tool redirects customer requests to the relevant departments or agents, transforms requests into tickets, and automates responses using chatbots driven by artificial intelligence.
Team leaders can assign tickets to specific agents, add notes to tickets, and track their progress. Its integrated CRM feature supports multichannel customer communication, preliminary questions to collect leads, and advanced filters to manage contact lists and detailed customer information.
What Are The Main Features Of The Accessible Version Of Tidio?
The free version of Tidio supports up to three agents and offers 50 chat conversations, 100 chatbot triggers, and unlimited tickets per month. Its main features include instant messaging, email, Messenger and Instagram integration, escalation alerts, ticketing, multilingual support, and automated satisfaction surveys.
What Are The Main Features Of The Paid Version Of Tidio?
The paid Starter version of Tidio includes up to 100 instant messaging conversations, up to 500 chatbot triggers, and chat support.
Tips For Selecting Help Desk Software
To guarantee the best nature of client connections, picking the proper helpdesk programming is fundamental. Begin by recognizing the particular requirements of your business and assessing the volume of tickets sent by clients. Assess free forms in light of their usability, versatility potential, and combination capacities. Or, more all, don’t ignore the capability of mechanization capabilities. Via cautiously assessing these variables, you will know how to choose the helpdesk programming that meets the particular requirements of your client care group.
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